Icao Service Level Agreement

This is no accident. The agreement has been constantly improved for several years by industry experts. In the late 1950s, when airlines focused on the primary mission of passenger and cargo transport, ground-handling companies began providing services to meet the increased requirements for safe and efficient services. A group of airlines in Europe identified the need to establish a standard for cooperation in the provision of services at airports, either bilaterally or bilaterally. In 1988, the IATA Ground Handling Council (IGHC) was held in Montreal, replacing the Airport Handling Committee. Since then, the Aviation Service Agreements Group (AGSA) has been working annually to improve and update the SGHA. The AGSA Task Force is made up of commercial and operational experts who participate in stopover assistance contracts and are represented by airlines, stopover assistance companies and airports. Dimitrios Sanos, IATA, shows how standard Ground Handling Agreements and Services Level Agreements can complement excellent ground service arrangements… In addition, these guidelines aim to guide airport owners, operators, regulators and/or third parties: it goes without saying that these agreements are at the heart of any trade negotiations between partners and that it is sometimes difficult to effectively express commercial requirements and conditions under this standard.

From a sectoral point of view, the SGHA is probably one of the top five trade texts in the world in terms of efficiency and applicability. Trying to make a high calculation of the airline – pairs of suppliers who use the SGHA by multiplying the number of airlines in the world by the number of destinations where they land in the world, it is clear that, given the commercial, operational and cultural complexities with which it is faced, it is a very good business tool. Since 2012, we have received more than 650 professionals from 94 IATA countries, as an indication of the broad acceptance of SGHA. It is not easy to find another example in another sector where the same contract model with minimal adaptation is applicable in almost every country in the world.