When a customer is threatened by financial difficulties, a company cannot increase the interest rate under the agreement under a regulated credit contract for a credit card or memory card, unless a promotional interest rate ends. the exercise of a contractual power contained in an existing regulated credit contract; or An entity under a regulated credit contract for a credit card or memory card must notify a customer at least 30 days before an interest rate increase comes into effect under the agreement. A business should not refinance short-term loans at a high cost if it is not sustainable or is not harmful. « lenientness, » the refinancing of a regulated credit contract if there is no time of interest under this agreement or replaces, varies or complete from the date of refinancing, i.e. a P2P agreement for which the borrower is an individual; and this section applies to a business with respect to consumer credit. The interest rate is intended to directly track the evolution of an external index (for example. B of a basic interest rate) duly explained in point 4.2.15 R and clearly stated in the agreement; or a business, the regulated credit contract for a credit card or memory card must notify the customer, at least 30 days before the increase comes into effect, of an expected increase in the credit limit under the agreement, unless: 1 A business cannot refinance a customer`s existing balance with the company (except by ineligibility) , unless the Financial Conduct Authority (FCA) has been responsible for regulating consumer loans since 1 April 2014). Before an entity agrees to refinance short-term loans at a high cost, it must agree with the client to replace, vary or complete an existing regulated credit contract; A business should not allow a customer to enter into ongoing, high-cost, short-term credit agreements with a client if the agreements have a cumulative effect, i.e. the total amount payable by the customer is not sustainable. In general, you should give information to the borrower if you make changes to a consumer credit contract. This is called the opening of variations. When a company has the right to raise the interest rate under a regulated credit contract, it can only raise the interest rate if there is a good reason to do so.